Okay...so my subscription is still active (I reactivated it last week to try to add Norton AT, then remove it). I know I have said this before, but this time I have asked for help through a different path. There is no switch. To continue promising you a malware-free catalog of programs and apps, our team has integrated a Report Software feature in every catalog page that loops your feedback back to us. The good news is that they seem to have worked things out with Intel. Glad to hear that the problem is resolved for you. Intel assumes no liability for lost or stolen data and/or systems or any other damages resulting thereof. So frustrating. I've asked my contacts to try to get someone who actually knows the product to answer here. I am told since three month now that they are fixing it and engineers are looking into it and so on, nothing yet. Otherwise, the Norton software has no way of interacting with the Intel AT subsystem. Guard data assets – Protect data on the hard drive by preventing the operating system from loading and disabling access to data encryption. People pay $100 a year for the service and Norton don't even bothered to help, wasting everyone's time and trashing everyone's work while the computer locks up without notice. Learn more​, Finding your Serial Number Refer the following Platform Recovery ID to IT: FONFVJPT2FS2VHHRVJYDIOJVRE. Export/Backup your Norton Password Manager data. You will need to run CMD as an administrator, then "cd" to the directory where you have the ESU extracted, then run esu.exe. I was assured that the appropriate team would be notified. So as stated by timothy, you must install the Intel Management Engine Interface driver for your laptop. Update: So I installed the Intel EMI driver. If you can't find an option though, it might just not be supported in your BIOS. {{#if (eq ../this.length 3)}}. http://www.experts-exchange.com/Hardware/Laptops_Notebooks/Q_28602949.ht... https://community.norton.com/en/forums/intel-anti-theft-norton-anti-theft-locking-issue, DIdn't seem to know what product I was referring to. However, if you still get an MEI driver version error when running in an administrator command prompt, you may need to get an older version of ESU from the Intel website. (Sorry for all these posts), but, OH MY GOSH! The Intel Anti-Theft feature is controlled through a combination of an agent on my PC (which I presume is now no longer present in the Norton Software) and the Intel Anti-Theft control section of the Norton website. I have gone through the "removing procedure" twice (!!) The latest is that my AT account is now showing a status of "waiting to deactivate" but is not doing so. Will post back once I hear anything. When referring to the web portal, we are talking about the Intel AT section. Nevertheless, the situation is very annoying since the installation of the commercial software product Norton Anti-Theft left the user with a non-working computer that behave like infected by malware. The following are some of the benefits of Intel AT: Deter theft – Remove the temptation to steal a notebook which will soon stop functioning. I tried the Intel Enrollment Status Utility but it crashes and the CMD screen appears only very shortly so I can`t see the error message. The icon is located in the notification area. Please see related Thread ~ 03-Dec-2014 | 1:25AM: devrajrg commented on I can't unistall Norton Anti Theft. However, just FYI, I think Norton will stop allowing renewals for Norton AT after June 1st, 2015. To put it simply, Norton sold me a product with a switch, I turned the switch on, they then removed the switch so I cannot turn it back off. For some reason, over the past weekend, it seems that Intel AT has somehow deactivated on my computer. By renewing your subscription to Norton Anti-Theft, you will be accepting this change in Norton Anti-Theft features. Thank you for the suggestion, but I've already been in touch with Norton Support, and they indicated they were unable to help as they: Secondly, there is nothing to uninstall as such. Some time ago, when Norton Anti-Theft supported it, I activated Intel Anti-Theft. Losing a computer to theft is a nerve wracking affair, especially if your computer contains a bunch of personal and important information. Intel® Anti-Theft (AT) Technology detects when a notebook has been lost or stolen, secures sensitive data by preventing the operating system from loading, and blocks access to encrypted data. Smart PC Locker Pro - Securely lock your PC for free! Thanks once again for the input, Timothy, Steven and Peter. (Sorry for all these posts), but, OH MY GOSH! IT'S BACK! I still have the Norton AT product installed on my PC and the PC can be located and is shown as "ONLINE" in the Norton AT dashboard. Logging into my Norton AT account now also for me did not show the Intel AT configure option anymore but I am not sure if this related to the discontinuation of Intel AT at the end of this month. Just my laptop, hard resetting roughly every week (due to the Intel Anti-Theft locking) and my hard disk slowly corrupting. I am Really Not Very Happy. And all you who had input here. I have told the stuff from the Norton support team at the phone a couple of times that a notebook shutting all of a sudden down while giving a presentation during an international conference is unacceptable.

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